F. A. Q.

FREQUENTLY ASKED QUESTIONS

What is your turn around time?

Production time is 10-14 days from when the order is submitted*, allowing an additional 2 days for UPS Ground transit.

 

*Orders must be submitted prior to 2pm that business day; after 2pm, the order's production begins the following business day.

Do you have minimums?

Yes, there is a 15 piece minimum to any screen printing or embroidery order. All pieces must be receiving the same screen print or embroidery in order to count toward the minimum. Promotional product minimums vary by item.

How does pricing work?

Pricing is dependent on the type of garment, quantity ordered, and number of colors in the design, as well as design placement (front only, front and back, sleeve print, etc). Our friendly staff will price out your order based on your criteria to provide you with your custom pricing.

How do I place an order?

Simply send an email to info@zimmzang.com or send a message via our contact page with your order information (garment, color, design, quantity) and our friendly staff will contact you within 24 hours (business days only) to provide you with pricing and get your order in motion!

Do you have design services?

We do! Our amazing graphics team can tweak any existing artwork or create original design concepts based on your criteria. Editing of existing artwork is absolutely free, as are 3 original design concepts with up to 2 additional proof edits.

 

Any additional design work beyond 3 proofs will be charged by the half hour at $25/hr

 

Love your logo and need to purchase it for other branding? (websites, business cards, etc). Acquire all of the rights and artwork files for your new logo for a one-time charge of $75.

Do you provide order forms?

We are happy to create custom order forms for our customers! Let us know the specifics of your sale (order-by date, pricing if marking up your items, forms of payment you accept, etc) and we will create one for you! Order forms are accompanied with an Order Submission Sheet, which assists with totalling your order and submitting the order to us in a single concise format.

What does shipping cost?

Our orders ship via UPS Ground, which is absolutely free to our customers. You will receive a UPS tracking number as soon as your order ships so you can monitor its travels!

Do you have webstores where individuals from my organization can purchase online?

No, we are not an online webstore company, and produce all orders in bulk. This allows us to keep prices low, and turn around time guaranteed.

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